Cancellation and Refund Policy:

Introduction

Thank you for choosing our online courier aggregator platform. We are dedicated to providing you with a seamless and efficient parcel booking experience through our partnerships with Delhivery.com and Xpressbees.com. Please read our refund policy carefully to understand the terms and conditions that apply to all transactions made through our platform.

Refund Policy

Cancellations made at the 'Not Picked/Manifested' stage before the shipment is picked up, will be refunded immediately to your respective wallet. Cancellation done at any other stage would mark the shipment as RTO and corresponding RTO charges would be debited from your respective wallet. Please do not cancel any shipment at 'Not Picked/Manifested' stage after the shipment has been picked up by our delivery partners. If found doing so, a penalty of INR 10,000 will be levied.

Booking Confirmation

Once a booking is confirmed and processed through our platform, it is considered final. Users are responsible for ensuring that all booking details, including recipient information, parcel contents, and delivery addresses, are accurate before finalizing the booking. Any changes or cancellations after confirmation must be addressed directly with the selected courier service provider, subject to their terms and conditions.

Third-Party Courier Service Providers

We collaborate with Delhivery.com and Xpressbees.com to provide you with reliable courier services. Each courier service provider has its own policies and procedures for handling issues related to lost, damaged, or delayed parcels. We recommend reviewing the respective policies of Delhivery.com and Xpressbees.com for more information on how they address such matters.

Customer Support

If you encounter any issues with your booking or delivery, our customer support team is here to assist you. We are committed to helping you resolve any problems that may arise. Please contact our support team with your booking reference number and details of your concern, and we will work diligently to facilitate communication with the respective courier service provider.